REFUND POLICY
- General Policy
At GMGiftShop, we strive to ensure our customers are satisfied with their purchases. Due to the nature of digital products, our refund policy is designed to balance customer satisfaction with the need to prevent abuse and fraud.
All Digital Product sales are generally final and non-refundable, subject to the exceptions set forth below.
- Digital Products – Refund Eligibility
Refunds for Digital Products (including gift cards, game credits, and in-game currency) will only be considered under the following limited circumstances:
2.1 Product Not Received
If you have not received your Digital Product within 24 hours of purchase, you may request a refund. We will verify the delivery status and, if confirmed as undelivered, issue a full refund.
2.2 Incorrect Product Delivered
If you received a product that is different from what you ordered, you may request a replacement or a full refund. Please provide evidence of the discrepancy (e.g., order confirmation, screenshot of delivered product).
2.3 Product Is Invalid or Does Not Work
If the Digital Product code or voucher you received is invalid or does not work, we will investigate and, if verified as defective, issue a replacement or a full refund. Refund requests for invalid codes must be submitted within 14 days of purchase.
- Non-Refundable Situations
Refunds will NOT be granted in the following circumstances:
-Change of Mind: You simply changed your mind or no longer want the product;
-Accidental Purchase: You purchased the wrong item by mistake (we recommend double-checking before purchase);
-Product Already Used: The gift card or code has been redeemed or partially used;
-Third-Party Issues: Issues arising from the game publisher or platform’s systems (we recommend contacting the game publisher’s support first);
-Regional Restrictions: You attempted to redeem a code in a region not supported by the product;
-Expired Codes: Codes that have expired beyond their validity period;
-Delay Beyond 14 Days: Refund requests submitted more than 14 days after the purchase date;
-Abuse: Any attempt to fraudulently obtain refunds will result in permanent account suspension and no further refunds will be processed.
- How to Request a Refund
To request a refund, please contact us at tiannowin@outlook.com with the following information:
-Subject Line: “Refund Request – [Your Order Number]”
-Order Number: The order confirmation number from your purchase;
-Product Details: Name of the product and reason for the refund request;
-Supporting Evidence: Screenshots or other evidence supporting your request (if applicable);
-Contact Information: Your name and email address associated with the order.
- Refund Processing Time
Once we receive your refund request:
Step Timeline
Acknowledgment Within 2 business days
Investigation Up to 7 business days
Decision Notification Within 7 business days
Refund Processing (if approved) 5–10 business days (depending on your payment provider)
- Refund Method
If approved, refunds will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
- Chargeback Policy
If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to:
-Suspend or close your account;
-Block your email address and payment method from future purchases;
-Dispute the chargeback with supporting evidence.
-We encourage you to contact us first before initiating a chargeback to resolve any issues directly.
- Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: tiannowin@outlook.com