PRIVACY POLICY

 

  1. Introduction

TIANNOWIN LIMITED (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.gmgiftshop.com (the “Site”).

 

Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of your information in accordance with this policy.

 

  1. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

 

-Create an account on our Site;

-Place an order;

-Subscribe to our newsletter or marketing communications;

-Contact us via email or through our contact form;

-Participate in surveys or promotions.

-The types of personal information we may collect include:

-Contact Information: Full name, email address, phone number;

-Payment Information: Billing address, payment method details (processed securely by -our third-party payment processors; we do not store full payment card information);

-Account Information: Username, password, order history;

-Device Information: IP address, browser type, device type, operating system;

-Usage Information: Pages visited, time spent on pages, referral source, and other analytics data.

 

2.2 Information We Collect Automatically

When you visit the Site, we may automatically collect certain information about your device and browsing activities, including:

 

-IP address;

-Browser type and version;

-Pages you view;

-Time and date of your visit;

-Time spent on each page;

-Referring website URL.

 

  1. How We Use Your Information

We use your personal information for the following purposes:

 

-Order Processing: To process and fulfill your orders, including delivery of Digital Products;

-Account Management: To create and manage your account;

-Customer Support: To respond to your inquiries, complaints, and provide support;

-Communication: To send you order confirmations, updates, and marketing communications (you may opt out at any time);

-Site Improvement: To analyze usage trends and improve our Site and services;

-Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access;

-Legal Compliance: To comply with applicable laws, regulations, and legal requests.

 

  1. Legal Basis for Processing (UK GDPR Compliance)

We process your personal data based on the following legal grounds:

 

-Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to process and deliver your order);

-Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and marketing;

-Consent: Where you have given explicit consent for certain processing activities (e.g., marketing communications);

-Legal Obligation: Processing is necessary to comply with legal obligations.

 

  1. Sharing Your Information

We may share your personal information with the following third parties:

 

-Payment Processors: To process payments (e.g., Stripe, PayPal). These processors are PCI DSS compliant;

-Delivery Partners: To deliver Digital Products to you;

-Analytics Providers: To analyze Site usage and improve our services (e.g., Google Analytics);

-Legal Authorities: If required by law or to protect our rights, property, or safety.

 

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

  1. International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom, including the United States, where our service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

 

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain order records for a minimum of 6 years to comply with UK tax and legal obligations.

 

  1. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

 

-Right to Access: You have the right to request a copy of the personal data we hold about you;

-Right to Rectification: You have the right to request correction of inaccurate or incomplete data;

-Right to Erasure: You have the right to request deletion of your personal data, subject to certain exceptions;

-Right to Restrict Processing: You have the right to request restriction of processing of your personal data;

-Right to Data Portability: You have the right to request transfer of your data to another data controller;

-Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests;

-Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

 

To exercise any of these rights, please contact us at: tiannowin@outlook.com

 

  1. Cookies

We use cookies and similar tracking technologies on our Site. Cookies are small files stored on your device that help us improve your experience and analyze Site usage.

 

Types of Cookies We Use:

 

-Cookie Type Purpose

Essential Cookies Necessary for the Site to function properly (e.g., shopping cart, checkout)

-Analytics Cookies To analyze how users interact with the Site (e.g., Google Analytics)

-Functional Cookies To remember your preferences and settings

 

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

 

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

  1. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

 

  1. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on this Site. We will notify you of material changes by posting a prominent notice on the Site or by email.

 

  1. Complaints

If you believe that we have not processed your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom: https://ico.org.uk/

 

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Email: tiannowin@outlook.com

Address: 37 CROYDON ROAD, BECKENHAM, UNITED KINGDOM, BR3 4AB